ALE SERVICES

All the Support Your Policyholders Need When Displaced From Their Homes

When the unimaginable happens, and your policyholders can’t return home, Accomsure provides them with compassionate end-to-end ALE support, freeing adjusters to focus on their claims.

OUR ALE MANAGEMENT SERVICES

Bringing Comfort and Stability to Policyholders in Crisis

Hotels

We can arrange immediate hotel accommodations within 180 minutes of receiving a claim, ensuring your policyholders have a safe and comfortable place to stay without delay.

Rental Homes

If necessary, we can secure suitable long-term accommodations within 5 days, tailored to the specific needs of each policyholder to minimize disruption to their daily life.

Rental Furniture

We offer furniture rentals to furnish long-term accommodations as needed, creating a comfortable living space for policyholders.

CAT Event Support

During catastrophic events, our specialized response team swiftly mobilizes to secure immediate accommodations and essential services for Adjusters and Restoration crews, reducing stress and workload during an already busy time.

Indemnity Control

Our indemnity control process rigorously manages accommodation expenses, optimizing cost-efficiency while ensuring your policyholders continue receiving exceptional support.

High Net Worth Solutions

For high-net-worth policyholders, we can arrange premium accommodations and associated services that reflect their lifestyle and accustomed standard of living. Our solutions are tailored to meet elevated expectations and deliver a seamless experience during a difficult time.

Pet Boarding

If temporary housing can’t accommodate pets, we can ensure beloved animals are safely and comfortably boarded, providing peace of mind to policyholders.

Transportation Services

We can support your policyholders by organizing reliable transportation solutions, from rental vehicles to shuttles, ensuring your policyholders can maintain their routines and easily access essential services and locations.

Moving Services

We offer coordination with movers to safely transport and store personal belongings, easing the burden on your policyholders during their temporary relocation.

Mobile Homes

For policyholders in remote areas where suitable accommodations are scarce or for farmers needing to remain close to their land and livestock, we offer fully-equipped mobile homes.

Mobility Aids

We can proactively arrange necessary mobility enhancements, including wheelchair ramps, handrails, and more, ensuring accessibility and comfort for policyholders with mobility needs.

When Displacement Happens, Accomsure is Your Trusted Partner

ALE Expertise

With years of specialized experience, Accomsure understands the unique challenges of additional living expense claims. Our industry knowledge ensures policyholders receive appropriate accommodations while maintaining cost efficiency for carriers.

Dedicated Care Team

Our Claims Support Team expertly handles difficult scenarios while our Claim Coordination Team manages placements efficiently. This specialized approach ensures every policyholder receives personalized attention during their displacement journey.

Reservations Department

Our dedicated teams focus specifically on both short-term and long-term placements, ensuring the right fit for every situation. This specialized approach means policyholders quickly find accommodations that meet their specific needs, reducing displacement stress.

Direct Payment

Accomsure pays accommodation expenses directly, eliminating the need for policyholders to use personal funds and wait for reimbursement. This reduces financial stress during an already difficult time and simplifies the claims experience for everyone involved.

Rate Negotiation

We negotiate competitive rates with property owners and hotels, maximizing the value of coverage limits. These pre-established relationships allow us to secure quality accommodations within policy guidelines, creating predictability for both carriers and policyholders.

Simplified Billing

Our centralized, upfront billing system ensures transparency and accuracy throughout the claims process. This streamlined approach makes cost management straightforward for carriers while reducing administrative burden.

Testimonials

Supporting Policyholders & Adjusters, One Claim At A Time

“Everyone that I worked with was friendly and easy to deal with.”

- Adam K. (insured)

“So happy we had your help!!”

- Laurie S. (insured)

“During one of the most stressful times of my life, they found me an alternate living arrangement very quickly and I didn't have to worry at all about where I was going to stay. It was simply one less thing to worry about.”

- Kate W. (insured)

“In short - the folks at Accomsure were awesome! Communication was fantastic and everything felt "easy" (even though I'm sure it wasn't).”

- David H. (insured)

“I can’t say enough good things about Accomsure.”

- T.O. (insured)

“Everyone I have dealt with at Accomsure has been friendly and extremely helpful.”

- James B. (insured)

“The team has helped my family with peace of mind during a traumatic fire event to our home. From day one, they reached out and assessed our needs and have been a support throughout the process right to our being able to move back into our home. I would recommend this team to anyone.”

- Dan F. (insured)

“Our whole experience went off flawlessly!”

- H.W. (insured)

“Very helpful and informative.”

- S.K. (insured)

“I can't thank you all enough for the wonderful job you did. You took the worry off my shoulders. It's been wonderful working with you.”

- Margaret S. (insured)

“Very helpful. Went out of their way to assist us in all our needs. Very friendly.”

- Irene M. (insured)

“Accomsure has been a bright light for us these past few months.”

- J.D. (insured)

“With all my special needs and considerations, the Accomsure representatives made the process easy and were quick to respond and they showed commitment, patience and knowledge.”

- Sandy E. (insured)

“Your help for emergency accommodation for my elderly parents was a "lifesaver" for all of us. And the empathy and kindness you displayed for me as the overwhelmed daughter dealing with the crisis was so comforting and heartfelt. THANKYOU.”

- Laurie H. (insured)

“Accomsure was amazing, always on top of everything, easy to contact and always a pleasure to talk too."

- T.P. (insured)

“Our temporary accommodations were perfect for us. Their calls were cheerful and helpful for us in providing information on the technicalities on what expectations might have been for us as renters. We always felt that Accomsure really cared about us, and that how things were going for us mattered to them. This kind of customer service is increasingly hard to find in today's world, and we were grateful that your entire team provided it."

- D.R. (insured)

“As a parent of a special needs child it was very important to us that our temporary location have certain criteria to help relieve the stress our child feels being away from home.. the Accomsure team went above and beyond to find us what we needed and checked in with us several times to ensure everything was fine. Superior customer service.”

- Terry S. (insured)

“Finding temporary accommodation for us was fast and efficient. The staff are all caring and supportive, we had monthly call to ensure our needs are met. Thanks for an excellent experience!”

- Ken L. (insured)

“Accomsure was very professional and pleasant to deal with.”

- Lara M. (insured)

“The team at Accomsure have been excellent to work with. The team made us feel like family."

- Bob N. (insured)

“Many thanks for your compassion and sincere kindness during this most difficult chapter in my life.”

- Jeff C. (insured)

“I was delighted with the service I received from everybody I spoke with at Accomsure. They made a very difficult and stressful time less difficult at a time when we needed some help most. Everyone I spoke with was friendly, professional and made me feel like they cared about the difficulties my family and I were experiencing. I could not have asked for anything more.”

- B.L. (insured)

“We want to thank the entire team at Accomsure for helping us, we will not forget it.”

- G.F. (insured)

“Accomsure was the LEAST stressful and MOST enjoyable part of the entire year long process.”

- R.B. (insured)

“Not that we ever want to go through this again...but if it happens, we are happy to know that Accomsure would be there for us.”

- Susy L. (insured)

“The Accomsure team was very receptive to our needs and kept communication open during the process of finding accommodations for us.”

- Allison D. (insured)

“We are very happy with the staff of Accomsure who accommodated our needs in this very stressful situation. We strongly recommend Accomsure to anyone who will have the same situation we experienced. We wish to thank the management for having such wonderful staff.”

- C.A. (insured)

“Everyone was amazing. They were able to turnaround requests quickly and were fabulous at following up (as well as showing empathy and understanding).”

- Marlene M. (insured)

“It was a pleasure working with Accomsure. Accomsure made a VERY stressful time - less so, and for that I am very grateful.”

- A.H. (insured)

“All the staff that we with were very compassionate and professional towards our needs. Thank you very much.”

- Barry M. (insured)

Frequently Asked Questions

Yes, we are committed to meeting the unique needs of every displaced policyholder. If we haven’t done something before, it’s simply because we haven’t been asked yet.

We are proud to have over 21,000 preferred property partnerships across Canada.

Upon claim submission, we contact the insured within 60 minutes or less.

SUBMIT A CLAIM

Send Us Your Claim Today

Have questions for the Accomsure team? Contact us, and we will be happy to answer them. Need Accomsure on your claim now? To submit a claim, you can call us (1.888.212.5815), email us ([email protected]), or fill out the form below.